Automate It Away
WhenTrigger — Drop, pipe, inbound name@account.aia, status change.
IfCondition — Qualify check, tag, word, unassigned, older than.
ThenAction — a named desk AI drafts (you pick which), Queue card, notify. Human Yes/Stop for outbound or money.
HumanYes or Stop. Collect stays HOLD. Nothing sends itself.
Rules vs pack workflows

Rule = one When → If → Then on this desk. Workflow / Sequence = a pack that strings rules (optional delay / branch). Still thin JSON. No dashboard fork. Creators Studio writes the pack.

0 widgets on

Owner rules

One When → If → Then on this desk. Owner picks which named desk AI writes Then draft. Queue card or notify. Human Yes/Stop for outbound or money. Worker never Send. Collect stays HOLD.

Example When → If → Then

Copy the line. Do not install a seed. No live eBay or mail. Collect stays HOLD.

Lead clickWhen Drop · If tagged Lead and contains click · Then tag Interested. Desk AI drafts. Human send HOLD.
Task doneWhen status Done · Then notify owner. Desk AI draft. Nothing sends itself.
International orderWhen Drop · If new order + international · Then Customs Form alert on Queue.
Support lateWhen status · If unassigned + older than 24h · Then escalate priority.

Step words

This desk only. Five short names. The drop box and queue use them.

Owner leftover email session or desk code required to save.

Legal is the draft contract. This page is the desk’s wait lines.